Opportunities From: United Way of Pierce County

This position plays a vital role in supporting households experiencing economic instability, including individuals living with mental and physical disabilities. Combining direct client interaction with a strong administrative focus, the role requires advanced data entry skills, exceptional organization, and a high level of attention to detail. The position operates within the Benefit Access Department (BAD), contributing to programs designed to promote housing stability, financial management, and access to essential resources. A primary responsibility of this role is supporting Protective Payee Services, which involves managing and distributing Social Security and Department of Social and Health Services (DSHS) funds on behalf of clients. This includes budgeting, bill payment, and ensuring funds are allocated in alignment with DSHS referrals or Social Security Administration guidelines. Through this service, the position helps clients maintain stable housing and meet their basic needs. The role also supports Homeless Mail Services, which provides a secure mailing address for individuals experiencing homelessness. By receiving and distributing critical correspondence—such as benefits-related mail for SNAP, TANF, and ABD—this service ensures clients can access essential programs and maintain communication with service providers. In addition, the position contributes to the Community Connections Resource Center (CCRC), a centralized hub for individuals and families facing housing instability in Pierce County. Through the CCRC, clients can access financial assistance for essential items such as identification documents, birth certificates, and employment-related licensing, all of which support long-term stability. Overall, this position is integral to advancing equitable access to resources, empowering clients to achieve stability, and supporting the broader mission of reducing poverty and homelessness in the community.

Project Details Complete initial eligibility screenings and assist clients in submitting applications through the Pierce County Eviction Prevention Portal, in person or by phone.  Collect and verify all necessary documentation, including identification cards, leases, W-9s, income verification, pledge letters, parcel reports, and notices.  Maintain accurate and complete client records, including electronic and hard files, with detailed case notes and documentation per funding source at intake, interim, and exit.  Assess immediate housing crises and collaborate with households to identify creative, sustainable solutions to maintain housing stability (rent/mortgage).  Accurately decipher rental ledgers and calculate total rent amounts.  Ensure rent assistance requests are accurate, valid, and aligned with program guidelines.  Provide case management and progressive engagement services to households.  Establish and strengthen relationships with housing providers throughout Pierce County to expand access to safe, affordable, and well-maintained rental housing.  Mediate housing-related issues between landlords and tenants served by the program to promote housing stability.  Assist with housing search and placement; perform housing quality assessments when needed.  Make appropriate and timely referrals to internal and external partners for supportive services (e.g., childcare, employment, legal aid, financial counseling).  Develop strong working relationships with landlords and community partners who provide critical supports and services.  Identify and help address systemic and institutional barriers that limit access to housing and support services.  Honor and respect cultural and linguistic diversity in all interactions and service delivery.  Meet performance expectations and program deliverables as outlined in contracts and program guidelines.  Support and participate in Renter Readiness classes, including logistics, promotion, facilitation, hosting, and evaluation; teach classes as needed.